[FRESH/JUNIOR] CALL CENTRE CUSTOMER SERVICE / HELPDESK (MNC; Basic RM2000-3200)

~Permanent Positions~Customer Service/Call Centre in Multinational Company~Good Career Advancement~

POSITION: Customer Service Representative

IMDUSTRY: Logistics

OFFICE LOCATION: Section 51, PJ

SALARY: Basic - RM2500 + allowance + KPI Incentives (package up to RM3000-RM3200 a month)

REPONSIBILITIES:

• Answer telephone calls from customers with professional attitude and in line with call quality and productivity requirements.
• Handle customer requests or problem shipments through tracing system effectively.
• Handle complaints from customer from time to time.
• Process order placement through various company system.
• Manage and maintain data integrity in system.
• Perform any other duties assigned from time to time.

REQUIREMENTS:

• Candidate must possess at least a Higher Secondary/STPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Customer oriented mindset, efficient, 'can do' attitude, team player
• Proficiency in computer software like MS Office, typing.
• Good interpersonal and negotiation skills
• 1 year experience in Customer Service / Call Centre.
• Required language(s): Bahasa Malaysia, Chinese, English
• Able to read and write in Chinese.
• FRESH GRADUATE are ENCOURAGED to APPLY.

POSITION: Helpdesk

INDUSTRY: Information Technology
OFFICE LOCATION: Jalan Changkat Raja Chulan, KL
SALARY: RM2000-RM3000

RESPONSIBILITIES:

• Handle 1st level support via phone and email
• Prepare activity reports
• Manage and troubleshoot problems/incidents promptly following established procedures
• Reporting to Manager on Helpdesk issues and resolution
• Stay current with system information, changes and updates
• Escalating incidents/ problem and work closely with IT team

REQUIREMENTS:

• Minimum SPM qualifications and above
• Prior experience in service desk operations will be advantageous
• Possess good communication skills in Chinese, Bahasa Melayu, and English (Mainly Chinese & BM speaking clients)
• FRESH GRADUATE are ENCOURAGED to APPLY.
• 5 days Normal Working Hours

POSITION: Customer Service Executive

INDUSTRY: Office Automation

OFFICE LOCATION: Seksyen 13, PJ

SALARY: RM2500-RM3200 

REPONSIBILTIES:

• Answer calls from customer and handle customer requests.
• Provide appropriate consultation to customers. 
• Handle inquries and complaints from customers.

REQUIREMENTS:

• Minimum SPM qualification and above.
• Must possess at least 1 year experience in Customer Service or Call Centre.
• Must be able to speak in Chinese/Mandarin and English fluently.
• 5 days Normal Working Hours.

INTERESTED CANDIDATES ARE ENCOURAGED TO APPLY VIA ONLINE OR SEND YOUR LATEST RESUME WITH RECENT PHOTO ATTACHED TO yyvoon@crestforce.net.

ONLY SHORTLISTED CANDIDATE WILL BE NOTIFIED.

CALL CENTRE CUSTOMER SERVICE EXECUTIVE (5 DAYS JOB,NORMAL WORKING HOUR)

• Will be attending to Singapore/ Malaysia  customer’s telephone enquiries over a full range of consumer financial products and technical support services.
• Will handle calls professionally and uncover customer’s need for cross sell opportunities.
• Understand customer peculiarities.
• Promote teamwork and collaboration within the department.

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Mass Communications, Psychology or equivalent.
• Required skill(s): Microsoft Windows, Customer Service, Telephone Etiques.
• Required language(s): Mandarin, English, Cantonese, 
• Applicants must be willing to work in /Kuala Lumpur. (accessible by public transport) / PJ area
• Excellent telephone manners and communication skills.
• Candidates with customer service experience are encouraged to apply.
• Enjoys working in a fast paced environment.
• Comprehensive training will be provided for successful candidates
• Applicants must be Malaysian citizens
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 10 Full-Time position(s) available.

IT HELPDESK / CALL SERVICE AGENT( FRESH GRADS, RM2500 - RM3000, 9.00am - 6.00pm)

• To liaise with system vendors and regional office on system implementation
• Assist customers with general enquiries, consumable or supplies orders and service support requirements with a focus on service excellence and first call resolution
• To provide helpdesk and end-user support
• Support request via phone, online chat, and/or email. 
• Ensuring proper escalation & solution of incidents reported in timely manner. Each agent should have ability to perform independently 
• Proper documentation & records of all incident and work activity

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, IT/ computer Studies
• Required language(s): Bahasa Malaysia, Chinese, English
• Must able to communicate in Mandarin
• Applicants must be willing to work in  Petaling Jaya / KL
• Fresh graduates are encouraged to apply
• 8 Full-Time position(s) available.

CALL CENTER CONSULTANT (No Sales) - Fresh/Exp (RM1600-RM3000 + allowances)

Immediately Hiring!! Good Benefits~

Position: Call Center Consultant (No need to do sales)

Company Industry: Banking

Working Location: Kuala Lumpur

Salary Package: RM1600-RM3000 + various allowance + performance incentives

RESPONSIBILITIES:

• Work for the One-stop centre for customers inquiries for company's products (general enquiries).
• To access information using wide range of systems applications.
• To provide effective solutions in regards to customers' issues.
• To adhere to process in accordance with the Bank & Call Centre guidelines and standards.

REQUIREMENTS:

• Candidate must posses at least a Bachelor Degree or Diploma in any field with at least 1 year of relevant experience.
• Fresh graduates from Diploma/Degree are encouraged to apply.
• SPM/ STPM holders with at least two to three (2-3) years experience in Call Center environment will be considered. Must score Credit (pass) in Bahasa Malaysia, Math and English.
• Possess good interpersonal, communication and customer servicing skills.
• Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin / Cantonese language is a strong advantage.
• Computer literate with keyboarding skills.
• Learn fast and comfortable with learning new products and system applications.
• Posses lots of initiative, drive and pride in getting the job done the right way the first time.
• Must be willing to work shift
• Possess own transport (motorcycle/car)
• 50 Full-Time position(s) available.

Interested candidates are encouraged to apply online or send your latest resume with photo attached to jobs@crestforce.net.

Only shortlisted candidates will be invited for an interview session.

**Non-MALAYSIAN will NOT be entertained

CONTACT CENTRE CONSULTANT - Fresh/Exp (RM1600-RM3000 + allowances)

~~ 50 positions available ~~ Immediately Hiring!!

Position: Contact Centre Consultant (Banking)

Working Location: Kuala Lumpur

Salary Package: RM1600-RM3000 + allowances + performance incentives

RESPONSIBILITIES:

• Work for the One-stop centre for customers inquiries for company's products (general enquiries).
• To access information using wide range of systems applications.
• To provide effective solutions in regards to customers' issues.
• To adhere to process in accordance with the Bank & Call Centre guidelines and standards.

REQUIREMENTS:

• Candidate must posses at least a Bachelor Degree or Diploma in any field with at least 1 year of relevant experience.
• Fresh graduates from Diploma/Degree are encouraged to apply.
• SPM/ STPM holders with at least three (3) years experience in Call Centre environment will be considered. Must score Credit (pass) in Bahasa Malaysia, Math and English.
• Possess good interpersonal, communication and customer servicing skills.
• Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin / Cantonese language is a strong advantage.
• Computer literate with keyboarding skills.
• Learn fast and comfortable with learning new products and system applications.
• Posses lots of initiative, drive and pride in getting the job done the right way the first time.
• Must be willing to work shift
• Possess own transport (motorcycle/car)
• 50 Full-Time position(s) available.

Interested candidates are encouraged to apply online or send your latest resume with photo attached to jobs@crestforce.net.

Only shortlisted candidates will be invited for an interview session.

**Non-MALAYSIAN will NOT be entertained

IT HELPDESK / CALL SERVICE AGENT( FRESH GRADS, RM2500 - RM3000, 9.00am - 6.00pm)

Responsibilities:

• To liaise with system vendors and regional office on system implementation
• Assist customers with general enquiries, consumable or supplies orders and service support requirements with a focus on service excellence and first call resolution
• To provide helpdesk and end-user support
• Support request via phone, online chat, and/or email. 
• Ensuring proper escalation & solution of incidents reported in timely manner. Each agent should have ability to perform independently 
• Proper documentation & records of all incident and work activity

Requirements:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, IT/ computer Studies
• Required language(s): Bahasa Malaysia, Chinese, English
• Must able to communicate in Mandarin
• Applicants must be willing to work in  Petaling Jaya / KL
• Fresh graduates are encouraged to apply
• 8 Full-Time position(s) available.

Interested candidates may apply online or send your resume to shierly@crestforce.net

**ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

**Non-MALAYSIAN will NOT be entertained 

CALL CENTRE CUSTOMER SERVICE EXECUTIVE (5 DAYS JOB,NORMAL WORKING HOUR)

Available Walk In Interview  :22 & 23 Septembert 2014  from 10.00am - 6.00pm (ONLY FOR MALAYSIAN)

Responsibilities:

• Will be attending to Singapore/ Malaysia  customer’s telephone enquiries over a full range of consumer financial products and technical support services.
• Will handle calls professionally and uncover customer’s need for cross sell opportunities.
• Understand customer peculiarities.
• Promote teamwork and collaboration within the department.

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Mass Communications, Psychology or equivalent.
• Required skill(s): Microsoft Windows, Customer Service, Telephone Etiques.
• Required language(s): Mandarin, English, Cantonese, 
• Applicants must be willing to work in /Kuala Lumpur. (accessible by public transport)
• Excellent telephone manners and communication skills.
• Candidates with customer service experience are encouraged to apply.
• Enjoys working in a fast paced environment.
• Comprehensive training will be provided for successful candidates
• Applicants must be Malaysian citizens
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 10 Full-Time position(s) available. 
   
   
  --Interested candidates may apply online or send your resume to shierly@crestforce.net

  **ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

   **Non-MALAYSIAN will NOT be entertained

   
   

CALL CENTRE CUSTOMER SERVICE EXECUTIVE (5 DAYS JOB,NORMAL WORKING HOUR)

Available Walk In Interview  :26 & 27 August 2014  from 10.00am - 6.00pm (ONLY FOR MALAYSIAN)

Responsibilities:

• Will be attending to Singapore/ Malaysia  customer’s telephone enquiries over a full range of consumer financial products and technical support services.
• Will handle calls professionally and uncover customer’s need for cross sell opportunities.
• Understand customer peculiarities.
• Promote teamwork and collaboration within the department.

 Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Mass Communications, Psychology or equivalent.
• Required skill(s): Microsoft Windows, Customer Service, Telephone Etiques.
• Required language(s): Mandarin, English, Cantonese, 
• Applicants must be willing to work in PETALING JAYA/Kuala Lumpur. (accessible by public transport)
• Excellent telephone manners and communication skills.
• Candidates with customer service experience are encouraged to apply.
• Enjoys working in a fast paced environment.
• Comprehensive training will be provided for successful candidates
• Applicants must be Malaysian citizens
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Fresh graduates/Entry level applicants are encouraged to apply.
• 10 Full-Time position(s) available.
  Qualified / Interested candidates are encouraged to apply via online or send your resume to crestforce12@gmail.com .

  **Non-MALAYSIAN will NOT be entertained