IT HELPDESK / CALL SERVICE AGENT( FRESH GRADS, RM2500 - RM3000, 9.00am - 6.00pm)

• To liaise with system vendors and regional office on system implementation
• Assist customers with general enquiries, consumable or supplies orders and service support requirements with a focus on service excellence and first call resolution
• To provide helpdesk and end-user support
• Support request via phone, online chat, and/or email. 
• Ensuring proper escalation & solution of incidents reported in timely manner. Each agent should have ability to perform independently 
• Proper documentation & records of all incident and work activity

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, IT/ computer Studies
• Required language(s): Bahasa Malaysia, Chinese, English
• Must able to communicate in Mandarin
• Applicants must be willing to work in  Petaling Jaya / KL
• Fresh graduates are encouraged to apply
• 8 Full-Time position(s) available.