ORDER MANAGEMENT EXECUTIVE (PJ/ KL/ SAP/ RM4000/ URGENT)

LOCATION: PETALING JAYA

POSITION: ORDER MANAGEMENT EXECUTIVE

NATURE OF BUSINESS: OFFICE AUTOMATION

SALARY: RM 4000

RESPONSIBILITIES:

• Responsible for managing the sales orders, returns and domestic stock transfer process for accuracy and completeness.
• To liaise with sales and cross function departments for sales coordination and operational activities.
• To process and coordinate sales order from initial order receipt until final delivery, verification of documents and invoice.
• To keep track and monitor of order status at all times, as to ensure order accuracy and on time delivery with high service level
• Initiate, develop and carry out complete sales ordering procedures, documentation or any internal procedure which is in compliance with company quality systems.
• Manage and resolve internal / external queries relating to order status and customer account issues.
• Handle customer enquiries and complaints with urgency, immediately refer issues / decision requiring higher-level discussion or approvals to relevant personnel while maintaining customer’s satisfaction.
• Ensure all processes are in compliance with Company’s procedure and guidelines.
• Any other related jobs assigned by the superior which deem to be appropriate.

LOCATION: KL SENTRAL
POSITION: PRODUCTS ORDER COORDINATOR
NATURE OF BUSINESS: SHARED SERVICES CENTER- MARITIME
SALARY: RM 3500

RESPONSIBILITIES:

• Receive and timely register RFQs and POs in the system, ensuring all information is correct

• Interpret RFQs and POs, seeking technical advice if appropriate
• Actively use system for understanding and following up on customer specific information and requirements
• Issue delivery instructions to the appropriate supply point and to closely follow up on delivery of the goods
• Resolve any order related problems including suggestions for redirection of orders if appropriate
• Keep Customer Services informed of any irregularities related to RFQs or POs of their customers
• Check that the order value maintains within the existing authorised credit limits and policies
• Gather information required to help investigation and resolution in invoice dispute
• Follow up complaints/non compliances through improvement/complaint system in place

REQUIREMENTS:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required skill(s): SAP.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in PETALING JAYA/ KL SENTRAL.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 5 Full-Time position(s) available.

SENIOR ACCOUNT MANAGER (IT Related) - Large Corporate (MNC, Basic up to RM6000)

Position: Senior Account Manager (Large Corporate Account)

Industry: Office Automation & Total Solutions (MNC)

Location: Petaling Jaya, Selangor

Salary Package: Basic (RM4000-RM6000) + allowances + commission + bonus + good benefits

RESPONSIBILITIES:

• Plan and coordinate work activities and resources to ensure the achievement of sales and collections targets and objectives.
• Ensure  good  knowledge  of  the  market  and  monitor  competitors’  activities and provide any  marketing  data  for  management’s  information.
• Reviews market analyses to determine customer needs, price schedules, and discount rates.
• Monitors and evaluates the activities and products of the competition.
• Ensure diligence in database and all account updating on activities & engagement plan for timely submission to the management when required.
• Effectively adapt the company policies, product development, sales programmes, etc.
• Ensure all relevant market/business information relating to  the credit worthiness and/or financial standing of  any  sales prospects  are  communicated  and  take  necessary  business  protection  action  immediately.
• Ensure  Company  stated  credit  terms  are adhered  to  and  be responsible for  all  collection  of  debts from  customers  in  a  timely  manner.
• Ensure leasing  arrangements  for  customers are  adhered  to strictly and complete all relevant  documentation  in  the  shortest  possible  time.
• Maintains  good  relations  with  customers, advise  them  of  Company’s  services and provide  product  and  pricing  information.
• Close liaison  with  technical  team  on  any technical  problems and ensure  they  are  attended  to  immediately. 
• Evaluate customer’s requirements, investigate complaints  of  technical  nature affecting sales, etc  and  advise  management  as  regards  key  problem  areas.
• Performs all other related duties as and when directed by superior.

REQUIREMENTS:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Computer Science/Information Technology, Economics, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 3 to 5 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives/Managers specializing in Sales - Corporate or equivalent.
• Possess good communication skill, presentation skill
• Must have experience in handling/serving big corporate (more than 500 staffs).
• Experienced in handling key account is encouraged to apply.
• Full-Time position(s) available.

Interested candidates are welcomed to apply via online or send your updated/latest resume with photo attached to yyvoon@crestforce.net.