[Fresh/Jr] CUSTOMER SERVICE_CALL CENTRE (MNC; 5 days work - normal hours)

~Multinational Company~

Industry: Office Automation & Total Solutions / Logistics

Location: Petaling Jaya

Working Hours: Monday to Friday only, 8.30am to 6pm

Salary Package: RM2000-RM3200 + good company benefits

**Our consultant will contact you for more details about the job if you are shortlisted for the position.

RESPONSIBILITIES:

• Answering services to customers by telephone on ordering, inquiry, and complaint handling.
• Answer telephone calls from customers with professional attitude.
• Handle customer requests or problem effectively.
• Handle complaints from customer from time to time,
• Carry out service recovery and try to mitigate customer’s level of unhappiness with required soft skills
• Process order placement through company system efficiently.
• Create and maintain customers services related information promptly and correctly
• Perform any other duties assigned from time to time

REQUIREMENTS:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Chinese, English
• At least 1 year(s) of working experience in Customer Service / Call Centre is required for this position.
• Fresh graduate with passion in Customer Service / Call Centre are encouraged to apply.
• Preferably Junior Executives specializing in Customer Service / Call Centre or equivalent.
• Possess own transport.
• 3 Full-Time position(s) available.

Interested candidates can apply via online or send your updated resume with recent photo attached to Ms. Junnie (jobs@crestforce.net).