CALL CENTRE TEAM LEADER ( THAI SPEAKER, NON SHIFT)

• Benefit : Condusive working environment / Contractual Bonus & Performance Bonus

• Assist in coaching and developing a team of Customer Support Rep and actively participate
  in contribute to as well as align customer service delivery to meet agreed service level and targets
• Employ effective methods to develop team cohesiveness, increase employee motivation and satisfaction and reduce staff churn
• Develop and implement timely solutions toresolve customer complaints escalated by team members
• Assist in managing performance and employee  conduct in terms of company policy
• Maintain operational proficiency insystems, processes and procedures and beavailable to answer incoming calls when required
• develop and maintain effective relationships with key personnel 
• Assist in recruitment
• Supervising staff and overseeing team operations whilst Team manager is unavailable
• Continually seek improvement in efficiency through reviewing and changing any practice

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): English, Thai
• At least 3 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in PETALING JAYA / DAMANSARA.
• Can consider Thai nationality 
• Familiar in Call Centre Technology
• Preferably Senior Executives specializing in Customer Service or equivalent.
• 3 Full-Time position(s) available.