ORDER PROCESSING MANAGER
RESPONSIBILITIES:
•
Manage the day to day activities of the product orders processing team
and to ensure that all customer RFQs and POs are handled in a timely and
efficient manner and in consideration with customer information and
specific requirements captured in the system
• Responsible for performance assessment, coaching, training and development of the product orders processing team
• Recruit and manage staff according to company values, rules and regulations
• Administrate the provision of professional back end support to Customer Services
• Responsible for implementation of new customer agreements
• Work closely with supply chain network to ensure the best delivery options/alternatives to customers
• Gather information required to help investigation and resolution in invoice disputes
• Establish close cooperation and collaboration of the product orders processing team with Customer Services and supply chain network
• Resolve internal disputes and issues and continuously look into improving order handling processes by sharing the best practices
• At all times to ensure the optimal organizational setup and to develop an environment for efficient work processes and performance based culture
• Responsible for the overall budget of the product orders processing function
• Actively promote use & review of IP Log, reporting lessons learned, improvements & suggestions
• Responsible for performance assessment, coaching, training and development of the product orders processing team
• Recruit and manage staff according to company values, rules and regulations
• Administrate the provision of professional back end support to Customer Services
• Responsible for implementation of new customer agreements
• Work closely with supply chain network to ensure the best delivery options/alternatives to customers
• Gather information required to help investigation and resolution in invoice disputes
• Establish close cooperation and collaboration of the product orders processing team with Customer Services and supply chain network
• Resolve internal disputes and issues and continuously look into improving order handling processes by sharing the best practices
• At all times to ensure the optimal organizational setup and to develop an environment for efficient work processes and performance based culture
• Responsible for the overall budget of the product orders processing function
• Actively promote use & review of IP Log, reporting lessons learned, improvements & suggestions
REQUIREMENTS:
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation, Business Studies/Administration/Management or equivalent.
- Required language(s): Bahasa Malaysia, English
- At least 5 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in KL SENTRAL.
- Preferably Managers specializing in Logistics/Supply Chain or equivalent.
- Full-Time position(s) available.
PRODUCTS ORDER COORDINATORS (5-10 POSITIONS AVAILABLE)
LOCATION: KL SENTRAL
NATURE OF BUSINESS: SHARED SERVICES- MARINE TRANSPORTATION
SALARY: UP TO RM 3800
RESPONSIBILITIES:
• Receive and timely register RFQs and POs in the system, ensuring all information is correct
• Interpret RFQs and POs, seeking technical advice if appropriate
• Actively use system for understanding and following up on customer specific information and requirements
• Issue delivery instructions to the appropriate supply point and to closely follow up on delivery of the goods
• Resolve any order related problems including suggestions for redirection of orders if appropriate
• Keep Customer Services informed of any irregularities related to RFQs or POs of their customers
• Check that the order value maintains within the existing authorised credit limits and policies
• Gather information required to help investigation and resolution in invoice dispute
• Follow up complaints/non compliances through improvement/complaint system in place
• Actively use system for understanding and following up on customer specific information and requirements
• Issue delivery instructions to the appropriate supply point and to closely follow up on delivery of the goods
• Resolve any order related problems including suggestions for redirection of orders if appropriate
• Keep Customer Services informed of any irregularities related to RFQs or POs of their customers
• Check that the order value maintains within the existing authorised credit limits and policies
• Gather information required to help investigation and resolution in invoice dispute
• Follow up complaints/non compliances through improvement/complaint system in place
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