CUSTOMER SERVICE EXECUTIVE (PJ/ SHAH ALAM/ IMMEDIATE HIRING)

LOCATION: JALAN TANDANG, PETALING JAYA

NATURE OF BUSINESS: EXPRESS

POSITION: CUSTOMER SERVICE SUPERVISOR (MUST BE ABLE TO SPEAK MANDARIN)

SALARY: RM2500-3500

JOB DETAILS:

• To attend and seek solution for customers (internal & external) and intermediaries who contact the Customer Service Hotline.
• To provide efficient and professional customer service by upholding department's service level, handling time and abandon rate.
• To provide first contact resolution to resolve customer complaint and escalation on a timely manner.
• To provide customer service satisfaction through soft skills in call handling and provide accurate information or solution.
• To demonstrate high level of teamwork and commitment to serve.
• To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly.
• To track call report performance data for management analysis.
• Exhibits high level of analytical aptitude with the ability to highlight any key issues to the management.
• Result oriented and able to work under pressure to meet tight deadlines.

 

LOCATION: JALAN TANDANG, PETALING JAYA
NATURE OF BUSINESS: AUTOMATION/ AUTOMOTIVE
POSITION: CUSTOMER SERVICE SUPERVISOR 

SALARY: RM2500-3000
JOB DETAILS:

• To attend to walk-in customers including answering their enquiries and providing advice on their needs.
• Recommending the range of our products and services to the customers.
• Arranging & assigning jobs to technical staff upon identifying the needs of the customers.
• To take immediate actions on customers’ complaints and advise customers on the status of the problems, if the duration of the problem solving take days.
• Responsible for the coordination of works between the customers and our technical staff to ensure satisfactory
completion of work.
• Prepare all necessary documentation for each sales transaction to ensure collection of cash and its accuracy.
• Responsible for the inventory level and its recording system to ensure availability of essential stocks at all times.
• To maintain and ensure orderly appearance & cleanliness of our premise especially at the working area. This includes
orderly parking of our customers’ cars by the technical staff.
• To attend to telephone calls to ensure prompt answering of all phone calls.

 

LOCATION: SHAH ALAM
NATURE OF BUSINESS: HEAVY INDUSTRIAL
POSITION: CUSTOMER SERVICE CUM LOGISTICS (SENIOR OR JUNIOR)

SALARY: RM3500-5000
JOB DETAILS:

·   Responsible meeting company budgeted revenue & profitability through the management of total warehouse and dispatch operation.

·  Participate in contract negotiation and renewals and address operational considerations. This include efficiently evaluate cost of transportation, service and inventory within budget /distribution strategy.

·  Work closely with Operation/Technical/Sales Commercial Management to improve profitability yield.
Ensure the customer service deliverables are met and sustainable achievement.

·  Support and implement company initiatives to achieve operational excellence especially in development both company’s and customers’ annual budget & forecast, KPIs, cost saving and operational productivity initiatives.

·  Required to handle technical details relate to possibly local/international transportation such as custom regulations and any necessary documentations. 

·   Establish and enhance existing customer relationship and address customer complain through periodic meeting to review current operations.

 

LOCATION: DAMANSARA UTAMA
NATURE OF BUSINESS: HEALTHCARE

POSITION: CUSTOMER SERVICE EXECUTIVE (MUST BE ABLE TO SPEAK MANDARIN)
SALARY: RM3500-4500

JOB DETAILS:    

  • Provides daily leadership to customer service staff to meet customer expectation.

• Manage daily counter processing operation and resolves customer disputes.
• Identifies system and workflow improvements to enhance the team's efficiency.
• Familiar with a variety of the field's concepts, practices, and procedures.

• Relies on extensive experience and judgment to plan and accomplish goals.

• Leads the team and directs the work of others with a wide degree of creativity and latitude is expected.      

 

 

REQUIREMENTS:

 

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Required skill(s): CUSTOMER SERVICE.
• Required language(s): Bahasa Malaysia, Chinese, English
• At least 1 year(s) of working experience in the related field is required for this position (Junior)
• At least 3 year(s) of working experience in the related field is required for this position (Senior)
• Applicants must be willing to work in PETALING JAYA,KL.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 5 Full-Time position(s) available.

  ***If interested, please send your CV crestforce12@gmail.com with the title “Applying for CUSTOMER SERVICE EXECUTIVE "