RESPONSIBILITIES:
• Handle customer enquiries and provide knowledgeable and appropriate advice and assistance.
• Work with the Telesales Team to ensure that key clients are satisfied.
• Ensure adequate reconciliation and management of all supplier renewals
• Ensure all customer enquiries (both via email and telephone) are responded to in a timely manner and with the appropriate level of assistance.
• Review and resolve system errors as detailed in Error Log reports.
• VPS, webhosting and email service set up for customers
• SSL Certificate validation, CSR generation, registration and renewal and maintenance.
• Assist customers in purchasing and setting up services most appropriate to their needs.
• Work with other staff to troubleshoot both customer and internal problems.
• Provide after office hours support for systems and/or applications as arranged.
• Effectively manages all projects assigned by manager and/or coordinators.
• Administration, maintenance, monitoring and support with minimal or no downtime for the servers.
• Monitoring and maintenance of servers and associated services
REQUIREMENTS:
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Required skill(s): vps, web hosting email service, SSL.
- Required language(s): Bahasa Malaysia, English
- At least 2 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in DUTAMAS,KL.
- Preferably Senior Executives specializing in IT/Computer - Network/System/Database Admin or equivalent.
- Full-Time position(s) available.
If interested, please send your CV crestforce12@gmail.com
with the title “Applying for Customer Support Engineer”
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