CUSTOMER SERVICE EXECUTIVE (NATIONAL & INTERNATIONAL SUPPORT) X 5 POSITION

Job Requirements

CUSTOMER SERVICE EXECUTIVE (KLANG / SHAH ALAM / SUBANG)

• Possess Diploma / Degree in any field.
• Candidate with relevant experience in Customer Service or Purchasing will have added advantage.
• Good team player.
• Able to read & write Chinese will be a plus point.
• Fresh graduates with related working / intern experience are encourage to apply
• Independent & able handle difficult situations
• Preferably someone with own transport as the location is hard to reach by public transport

EXPORT SALES COORDINATOR (KLANG / SHAH ALAM / SUBANG)

• Diploma and above in Business Studies
• Possess hands-on experience in sales quotation
• Able to work independently, meticulous in Mathemathic
• Able to communicate in English and Mandarin is a must, both verbally and in writing
• Fresh graduates with related working / intern experience are encourage to apply
• Someone with Export Sales experience handling international accounts will have added advantage
• Preferably someone with own transport as the location is hard to reach by public transport

MARKETING SUPPORT / COORDINATOR (PJS 13, PETALING JAYA)

• Prefer Chinese speaking females only
• Minimum 1 year working experience in related field
• Able to use basic formula in Microsoft Excel for calculations purposes
• Willing to travel (only during events & shortage of staffs, supporting role)
• Willing & able to work in PJ
• Minimum qualifications, Diploma in Marketing or business Admin

SALES COORDINATOR CUM ACCOUNT ASSISTANT (AMPANG)

• Minimum STPM qualification with some accounting knowledge
• At least 1 year experience in Sales Coordination works / accounting related job
• Prefer Chinese speaking females only
• Open for Malaysian applicants only

Job Responsibilities

CUSTOMER SERVICE EXECUTIVE (KLANG / SHAH ALAM / SUBANG)

• Handle client issues and enquiries.
• To process & monitor all parts claims.
• Handling claim investigation, replacement parts entering after finalizing, parts sending out follow up, warranty claims follow up and return deliveries.
• Processing claim by using Enterprise II system.
• Check to ensure that appropriate solutions were made to resolve complaint problems.
• Ensure diligent follow up on warranty issue.
• Perform General Administration work.
• Compiling reports & filing documents.
• To work cohesively with various department such as technical, sales, engineers, purchasing, logistics; internally & externally to achieve overall objective.

EXPORT SALES COORDINATOR (KLANG / SHAH ALAM / SUBANG)

• Prepare and compute sales quotation
• Provide assistance to International Sales Manager and ensure all enquiries requested by International sales agents are addressed within the time frame
• Ensure product ordering, checking of pricing and quantity are recorded in the prevailing company system
• Liaise with other departments such as Purchasing, Sales, Accounts and Warehouse
• To assist in customer complaints or claims
• To assist in documentation control

MARKETING SUPPORT / COORDINATOR (PJS 13, PETALING JAYA)

• Handling all admin support in Marketing Department
• Coordinating issues between Marketing Department & other department
• Assisting in outdoor events (when necessary only)

SALES COORDINATOR CUM ACCOUNT ASSISTANT (AMPANG)

• Coordinate on Sales / Services between Customers / Dealers / TSM
• Coordinate on Sales / Services between Salesman / Technician / Manager
• Assisting accounting work in AR portion

1) Medical Sales

• Issuance of Purchase Order to TSM
• Shipment Monitoring / Coordinate with TSM and forwarder agent
• Stock allotment for sales order received and also loan for demo purpose
• Sales Invoicing
• Coordination works on goods delivery to customer/dealers
• Coordination works with TSM for Warranty Claim of instrument on replacement and repair
• Monitoring the Dealers’ Accounts Credit Limit

2) Medical Service

• Issuance of Purchase Order for Spare Parts to TSM
• Shipment Monitoring & Coordination works with TSM
• Stock allotment for sales order received
• Sales Invoicing
• Preparation works / packing of goods for delivery to customer/dealers
• Coordinate with TSM for Warranty Claim of Spare Parts the shipment return back to TIM
• Helping in preparing quotation to customers (sales of spare parts and services)
• Spare Parts Physical Stock Control

3. Accounting Works

• Key-in payments received from debtors
• Generating Official Receipt and Statement of Account
• Preparation for Mailing of MonthlyStatements for both Medical & Survey section
• Generating AR Ledger for each salesman (Medical & Survey), then email to them for collection purpose
• Generating AR Ledger for both department, then email to the respective Manager
• Assist in payment (issuance of cheque), staff claims or any other accounting related job where it is applicable and capable to be handle by the candidate

If interested, please send your CV to crestforce12@gmail.com

with the title "APPLYING FOR CUSTOMER SERVICE EXEC (National & International Support)"

and STATE your preferred location.