- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service-related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
- Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are
- develop and recommend changes to existing methods and systems to increase the
- efficiency and responsiveness of the customer service department as a whole
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