JOB RESPONSIBILITIES:
• Create a customer centric culture within the after sales service department.
• Establish and maintain a process at all stages that meets the after sales service requirements of the company.
• Track Service time compliance on a daily basis.
• Maintain an up to date action plan addressing the issues with after sales service.
• Ensure proper availability of seed inventory is maintained at all times.
• Ensure all transportation contracts protect company assets and specify clear proof of delivery mechanisms and that all goods are insured during transportation.
• Ensure all personnel in the after sale service organization is well trained and qualified to perform their duties.
• Develop continuously value added services to enhance the after sale service experience and create additional sources of revenue to offset the after sale service operating cost.
• Conduct “Site Coordination Meeting” with the plumber-installer and M&E personnel on proper setting-out and installation methods and procedures.
JOB REQUIREMENT:
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Required skill(s): SALES SUPPORT AND CUSTOMER SERVICE.
- Required language(s): Bahasa Malaysia, Chinese, English
- At least 5 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in KOTA DAMANSARA.
- Preferably Managers specializing in Customer Service or equivalent.
- Full-Time position(s) available.
with the title “Applying For After Sales Service Manager”
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