Thursday 19 March 2015

[FRESH/JUNIOR] CALL CENTRE CUSTOMER SERVICE / HELPDESK (MNC; Basic RM2000-3200)

~Permanent Positions~Customer Service/Call Centre in Multinational Company~Good Career Advancement~

POSITION: Customer Service Representative
IMDUSTRY: Logistics
OFFICE LOCATION: Section 51, PJ
SALARY: Basic - RM2500 + allowance + KPI Incentives (package up to RM3000-RM3200 a month)

REPONSIBILITIES:
  • Answer telephone calls from customers with professional attitude and in line with call quality and productivity requirements.
  • Handle customer requests or problem shipments through tracing system effectively.
  • Handle complaints from customer from time to time.
  • Process order placement through various company system.
  • Manage and maintain data integrity in system.
  • Perform any other duties assigned from time to time.

REQUIREMENTS:
  • Candidate must possess at least a Higher Secondary/STPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Customer oriented mindset, efficient, 'can do' attitude, team player
  • Proficiency in computer software like MS Office, typing.
  • Good interpersonal and negotiation skills
  • 1 year experience in Customer Service / Call Centre.
  • Required language(s): Bahasa Malaysia, Chinese, English
  • Able to read and write in Chinese.
  • FRESH GRADUATE are ENCOURAGED to APPLY.

POSITION: Helpdesk
INDUSTRY: Information Technology
OFFICE LOCATION: Jalan Changkat Raja Chulan, KL
SALARY: RM2000-RM3000

RESPONSIBILITIES:
  • Handle 1st level support via phone and email
  • Prepare activity reports
  • Manage and troubleshoot problems/incidents promptly following established procedures
  • Reporting to Manager on Helpdesk issues and resolution
  • Stay current with system information, changes and updates
  • Escalating incidents/ problem and work closely with IT team

REQUIREMENTS:
  • Minimum SPM qualifications and above
  • Prior experience in service desk operations will be advantageous
  • Possess good communication skills in Chinese, Bahasa Melayu, and English (Mainly Chinese & BM speaking clients)
  • FRESH GRADUATE are ENCOURAGED to APPLY.
  • 5 days Normal Working Hours

POSITION: Customer Service Executive
INDUSTRY: Office Automation
OFFICE LOCATION: Seksyen 13, PJ
SALARY: RM2500-RM3200 

REPONSIBILTIES:
  • Answer calls from customer and handle customer requests.
  • Provide appropriate consultation to customers. 
  • Handle inquries and complaints from customers.

REQUIREMENTS:
  • Minimum SPM qualification and above.
  • Must possess at least 1 year experience in Customer Service or Call Centre.
  • Must be able to speak in Chinese/Mandarin and English fluently.
  • 5 days Normal Working Hours.

INTERESTED CANDIDATES ARE ENCOURAGED TO APPLY VIA ONLINE OR SEND YOUR LATEST RESUME WITH RECENT PHOTO ATTACHED TO yyvoon@crestforce.net.

ONLY SHORTLISTED CANDIDATE WILL BE NOTIFIED.

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