~Permanent Positions~Customer Service/Call Centre in Multinational Company~Good Career Advancement~
POSITION: Customer Service Representative
IMDUSTRY: Logistics
OFFICE LOCATION: Section 51, PJ
SALARY: Basic - RM2500 + allowance + KPI Incentives (package up to RM3000-RM3200 a month)
REPONSIBILITIES:
- Answer telephone calls from customers with professional attitude and in line with call quality and productivity requirements.
- Handle customer requests or problem shipments through tracing system effectively.
- Handle complaints from customer from time to time.
- Process order placement through various company system.
- Manage and maintain data integrity in system.
- Perform any other duties assigned from time to time.
REQUIREMENTS:
- Candidate must possess at least a Higher Secondary/STPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Customer oriented mindset, efficient, 'can do' attitude, team player
- Proficiency in computer software like MS Office, typing.
- Good interpersonal and negotiation skills
- 1 year experience in Customer Service / Call Centre.
- Required language(s): Bahasa Malaysia, Chinese, English
- Able to read and write in Chinese.
- FRESH GRADUATE are ENCOURAGED to APPLY.
POSITION: Helpdesk
INDUSTRY: Information Technology
OFFICE LOCATION: Jalan Changkat Raja Chulan, KL
SALARY: RM2000-RM3000
OFFICE LOCATION: Jalan Changkat Raja Chulan, KL
SALARY: RM2000-RM3000
RESPONSIBILITIES:
- Handle 1st level support via phone and email
- Prepare activity reports
- Manage and troubleshoot problems/incidents promptly following established procedures
- Reporting to Manager on Helpdesk issues and resolution
- Stay current with system information, changes and updates
- Escalating incidents/ problem and work closely with IT team
REQUIREMENTS:
- Minimum SPM qualifications and above
- Prior experience in service desk operations will be advantageous
- Possess good communication skills in Chinese, Bahasa Melayu, and English (Mainly Chinese & BM speaking clients)
- FRESH GRADUATE are ENCOURAGED to APPLY.
- 5 days Normal Working Hours
POSITION: Customer Service Executive
INDUSTRY: Office Automation
OFFICE LOCATION: Seksyen 13, PJ
SALARY: RM2500-RM3200
REPONSIBILTIES:
- Answer calls from customer and handle customer requests.
- Provide appropriate consultation to customers.
- Handle inquries and complaints from customers.
REQUIREMENTS:
- Minimum SPM qualification and above.
- Must possess at least 1 year experience in Customer Service or Call Centre.
- Must be able to speak in Chinese/Mandarin and English fluently.
- 5 days Normal Working Hours.
INTERESTED
CANDIDATES ARE ENCOURAGED TO APPLY VIA ONLINE OR SEND YOUR LATEST
RESUME WITH RECENT PHOTO ATTACHED TO yyvoon@crestforce.net.
ONLY SHORTLISTED CANDIDATE WILL BE NOTIFIED.
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